This Privacy Policy describes how ZENOVA X – THE X FACTOR IN EXCELLENCE ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.

🔐 1. What Information We Collect

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• Personal Data: Name, billing and shipping address, email, phone number, and payment information
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• Order Details: Items purchased, order totals, and purchase history
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• Device & Usage Data: IP address, browser type, time zone, pages viewed, and site interaction (collected via cookies and analytics)

🛒 2. How We Use Your Information

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• To process and fulfil orders, including payment and delivery
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• To communicate order updates or respond to your queries
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• To send you offers, updates, or newsletters (if subscribed)
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• To improve our products, website performance, and customer experience
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• To prevent fraud and ensure data security

🍪 3. Cookies

We use cookies and similar technologies to enhance your experience. These help us:

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• Store your preferences (e.g. shopping cart contents)
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• Analyse site traffic and usage behaviour
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• Customise marketing and advertising

You may disable cookies via your browser, though this may affect website functionality.

🤝 4. Sharing Your Information

Your data may be shared with:

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• Trusted third parties: including Shopify (e-commerce platform), payment processors (e.g. PayPal, Stripe), and delivery couriers (e.g. Royal Mail, DPD)
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• Legal or regulatory authorities: if legally required

We do not sell, rent, or share your personal data for marketing by third parties.

🇬🇧 5. Your Rights (UK & GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

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• Access the personal information we hold about you
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• Request corrections or deletion
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• Withdraw consent for marketing at any time
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• Object to certain types of processing
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• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us via our Contact Us page.

📦 6. Data Retention

We retain your data only as long as necessary for the purposes outlined above, including legal and financial compliance. Order records are typically held for at least 6 years.

🧒 7. Children’s Privacy

ZENOVA X does not knowingly collect personal data from children under the age of 16. If we learn that we have collected data from a child, we will delete it immediately.

📞 8. Contact Us

For more details about our privacy practices or to make a request regarding your data, please reach out via our Contact Us page.