FAQs
Frequently Asked Questions (FAQs)
📦 1. Do you offer free shipping?
Yes! We offer FREE standard shipping across the UK on all orders – no minimum spend required.
⏱ 2. How long will my order take to arrive?
Orders are usually delivered within 2–4 working days after dispatch. We aim to process and ship orders within 1–2 working days (Monday to Friday).
🚚 3. Which courier do you use?
We partner with trusted UK couriers including Royal Mail, DPD, and Evri, depending on the size and location of your order.
📬 4. How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email or SMS to monitor your parcel’s delivery progress.
🔁 5. What is your returns policy?
You can return eligible items within 14 days of receiving your order. Items must be unused and in original packaging. View full details on our Returns Policy page.
❌ 6. Are there any items I cannot return?
Yes, due to hygiene reasons we cannot accept returns on items such as earrings, intimate wear, or personal care products, unless they arrive faulty or damaged.
💳 7. What payment methods do you accept?
We accept a variety of secure payment methods:
- Visa / Mastercard
- PayPal
- Apple Pay / Google Pay
- Shop Pay
📧 8. I entered the wrong delivery address. What should I do?
Please contact us as soon as possible via our Contact Us page. If your order hasn’t been shipped, we’ll do our best to correct it. Once shipped, changes may not be possible.
🛠 9. My item arrived damaged or faulty. What should I do?
We're sorry to hear that! Please reach out within 48 hours of receiving your order via our Contact Us page, including your order number and photos of the issue. We’ll arrange a replacement or refund promptly.
📦 10. Do you offer international delivery?
Currently, we only deliver within the United Kingdom. We’re working to expand internationally soon – stay tuned!
